Effective Date: January 2026

This Purchase & Refund Policy applies to all purchases made through the Color Connection website (“Color Connection,” “we,” “us,” or “our”). By placing an order, you agree to the terms outlined below.

Color Connection operates from Quebec, Canada, and this policy is governed by applicable Quebec and Canadian consumer protection laws.

Overview of Products Offered

Color Connection offers both digital products and physical products, including but not limited to:

• Digital coloring pages and downloadable PDF files
• Digital affirmation sets and companion guides
• Physical printed coloring books and related materials
• Bundled products containing both digital and physical components

Each product listing clearly identifies whether the item is digital, physical, or mixed.

Pricing, Currency, and Taxes

• All prices are listed in Canadian dollars (CAD) unless otherwise stated.
• Applicable taxes, including GST/HST and QST, are calculated at checkout based on your location.
• Prices are subject to change without notice, but changes will not affect orders already placed.

Digital Products & Downloads

Delivery of Digital Products

• Digital products are delivered electronically via download link, email, or secure access page after payment confirmation.
• You are responsible for ensuring that the email address provided at checkout is accurate.

Access Issues

If you experience difficulty accessing or downloading a digital product, please contact us within 7 days of purchase. We will make reasonable efforts to provide access or resolve technical issues.

Refunds for Digital Products

Under Quebec consumer protection standards and due to the nature of digital goods:

• All digital sales are final once the download has been accessed or delivered.
• Due to the nature of digital downloads, refunds are not provided once files have been accessed or downloaded

Exceptions may be considered if:

• The file is corrupted or unusable and we are unable to provide a replacement
• The wrong digital product was delivered due to our error

Approved exceptions will result in either a replacement file or a refund at our discretion.

Physical Products

Shipping & Delivery

• Physical products are shipped to the address provided at checkout.
• Shipping timelines are estimates and may vary due to carrier delays, holidays, or circumstances beyond our control.
• You will receive tracking information when available.

Shipping Fees

• Shipping costs are calculated at checkout and are non-refundable unless otherwise required by law.

Receiving Your Order (Physical Products)

Inspection Upon Delivery

We recommend inspecting your package immediately upon receipt.

If your order arrives:

• Damaged
• Defective
• Incorrect
• Incomplete

Please contact us within 7 days of delivery, including:

• Your order number
• A description of the issue
• Clear photos of the product and packaging, if applicable

Failure to notify us within this timeframe may affect eligibility for replacement or refund.

Returns & Refunds for Physical Products

Eligibility for Returns

Physical products may be eligible for return if:

• They are unused and in original condition
• They are returned in original packaging
• The return request is approved by Color Connection

Custom, personalized, or print-on-demand items may not be eligible for return unless defective.

Return Authorization

Returns must be approved before shipping items back. Unauthorized returns may not be accepted.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
• We recommend using a trackable shipping method.

Refund Processing

Once an approved return is received and inspected:

• Refunds will be issued to the original payment method
• Processing time is typically 5–10 business days, depending on your financial institution

Original shipping fees are non-refundable unless required by law.

Bundled Products (Digital + Physical)

If a purchase includes both digital and physical components:

• The digital portion is non-refundable once delivered
• Refunds, if approved, apply only to the eligible physical portion

Cancellations

• Orders for digital products cannot be cancelled once delivery has occurred.
• Physical orders may be cancelled only if they have not yet entered production or shipment.

Please contact us as soon as possible if you need to request a cancellation.

Quebec Consumer Protection Notice

Nothing in this policy limits your rights under the Quebec Consumer Protection Act or applicable Canadian laws.

If a product is defective, unfit for its intended purpose, or does not match its description, you may have additional rights beyond this policy.

Chargebacks & Disputes

We encourage customers to contact us directly before initiating a chargeback or payment dispute. Many issues can be resolved quickly through communication.

Unresolved disputes may result in suspension of access to digital products.

Changes to This Policy

We reserve the right to update or modify this Purchase & Refund Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Information

For questions regarding purchases, refunds, or returns, please contact:

Color Connection
Email: [Insert Contact Email]
Website: https://colorconnection.ca

What to expect when you purchase, download, receive, or return a Color Connection product.