{"id":572,"date":"2025-12-26T13:54:27","date_gmt":"2025-12-26T13:54:27","guid":{"rendered":"https:\/\/colorconnection.ca\/?page_id=572"},"modified":"2026-04-03T13:11:21","modified_gmt":"2026-04-03T13:11:21","slug":"politique-de-remboursement-des-achats","status":"publish","type":"page","link":"https:\/\/colorconnection.ca\/fr\/purchase-refund-policy\/","title":{"rendered":"Politique d'achat et de remboursement"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFCF7&#8243; width=&#8221;100%&#8221; max_width=&#8221;720%&#8221; min_height=&#8221;4590.2px&#8221; custom_padding=&#8221;19px|20px|80px|20px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;PURCHASE &#038; REFUND POLICY&#8221; url=&#8221;https:\/\/colorconnection.ca\/digital-engagement-kits\/&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;DM Sans|700||on|||||&#8221; title_text_align=&#8221;center&#8221; title_text_color=&#8221;#7C9A84&#8243; title_font_size=&#8221;59px&#8221; title_line_height=&#8221;1em&#8221; width=&#8221;89.9%&#8221; custom_margin=&#8221;0px|-314px|5px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; border_width_top=&#8221;3px&#8221; border_color_top=&#8221;#D7A997&#8243; border_width_bottom=&#8221;3px&#8221; border_color_bottom=&#8221;#D7A997&#8243; locked=&#8221;off&#8221;][\/et_pb_heading][et_pb_slider show_arrows=&#8221;off&#8221; show_pagination=&#8221;off&#8221; show_content_on_mobile=&#8221;off&#8221; show_cta_on_mobile=&#8221;off&#8221; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|600|||||||&#8221; header_text_color=&#8221;#E09900&#8243; header_font_size=&#8221;33px&#8221; body_text_color=&#8221;gcid-7bcf206e-954e-4325-9fcd-0cfba6bbf5e9&#8243; background_color=&#8221;#FFFCF7&#8243; min_height=&#8221;59px&#8221; max_height=&#8221;100px&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; animation_direction=&#8221;right&#8221; auto=&#8221;on&#8221; global_colors_info=&#8221;{%22gcid-secondary-color%22:%91%22link_text_color%22,%22link_text_color%22,%22link_text_color%22,%22link_text_color%22,%22link_text_color%22,%22link_text_color%22%93,%22gcid-834db33f-400f-4068-917d-2de62be3172e%22:%91%22border_color_all%22,%22border_color_all%22,%22border_color_all%22,%22border_color_all%22,%22border_color_all%22,%22border_color_all%22%93,%22gcid-primary-color%22:%91%22form_field_focus_text_color%22,%22background_color%22,%22button_text_color%22,%22form_field_focus_text_color%22,%22background_color%22,%22button_text_color%22,%22form_field_focus_text_color%22,%22background_color%22,%22button_text_color%22,%22form_field_focus_text_color%22,%22background_color%22,%22button_text_color%22,%22form_field_focus_text_color%22,%22button_text_color%22,%22form_field_focus_text_color%22,%22button_text_color%22%93,%22gcid-413b4218-ce98-430c-8b1b-28dbb658a5d4%22:%91%22bg_overlay_color%22,%22bg_overlay_color%22,%22bg_overlay_color%22,%22bg_overlay_color%22,%22bg_overlay_color%22,%22bg_overlay_color%22%93,%22gcid-7bcf206e-954e-4325-9fcd-0cfba6bbf5e9%22:%91%22body_text_color%22%93}&#8221;][et_pb_slide use_bg_overlay=&#8221;on&#8221; bg_overlay_color=&#8221;RGBA(255,255,255,0)&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|600|||||||&#8221; header_text_color=&#8221;gcid-primary-color&#8221; header_font_size=&#8221;34px&#8221; body_font=&#8221;|600|||||||&#8221; body_line_height=&#8221;1em&#8221; background_color=&#8221;#FFFCF7&#8243; background_enable_color=&#8221;on&#8221; use_background_color_gradient=&#8221;off&#8221; background_layout=&#8221;light&#8221; global_colors_info=&#8221;{%22gcid-primary-color%22:%91%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22%93,%22gcid-1b6e1644-a52a-479b-af09-e2e86f415f36%22:%91%22background_color%22,%22background_color%22%93,%22gcid-secondary-color%22:%91%22background_color%22,%22background_color%22%93,%22gcid-3d1be02c-b444-43b9-a533-f117097b4355%22:%91%22body_text_color%22%93}&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<p>Transparent purchasing, digital access, and fair refund practices\u2014clearly explained<\/p>\n<p>[\/et_pb_slide][et_pb_slide use_bg_overlay=&#8221;on&#8221; bg_overlay_color=&#8221;RGBA(255,255,255,0)&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|600|||||||&#8221; header_text_color=&#8221;gcid-primary-color&#8221; header_font_size=&#8221;34px&#8221; body_font=&#8221;|600|||||||&#8221; body_line_height=&#8221;1em&#8221; background_color=&#8221;#FFFCF7&#8243; background_enable_color=&#8221;on&#8221; use_background_color_gradient=&#8221;off&#8221; background_layout=&#8221;light&#8221; global_colors_info=&#8221;{%22gcid-primary-color%22:%91%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22%93,%22gcid-1b6e1644-a52a-479b-af09-e2e86f415f36%22:%91%22background_color%22,%22background_color%22,%22background_color%22,%22background_color%22%93,%22gcid-secondary-color%22:%91%22background_color%22,%22background_color%22,%22background_color%22,%22background_color%22%93,%22gcid-3d1be02c-b444-43b9-a533-f117097b4355%22:%91%22body_text_color%22,%22body_text_color%22%93}&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<p>What to expect when you purchase, download, receive, or return a Color Connection product<\/p>\n<p>[\/et_pb_slide][et_pb_slide use_bg_overlay=&#8221;on&#8221; bg_overlay_color=&#8221;RGBA(255,255,255,0)&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|600|||||||&#8221; header_text_color=&#8221;gcid-primary-color&#8221; header_font_size=&#8221;34px&#8221; body_font=&#8221;|600|||||||&#8221; body_line_height=&#8221;1em&#8221; background_color=&#8221;#FFFCF7&#8243; background_enable_color=&#8221;on&#8221; use_background_color_gradient=&#8221;off&#8221; background_layout=&#8221;light&#8221; global_colors_info=&#8221;{%22gcid-primary-color%22:%91%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22,%22header_text_color%22%93,%22gcid-1b6e1644-a52a-479b-af09-e2e86f415f36%22:%91%22background_color%22,%22background_color%22%93,%22gcid-secondary-color%22:%91%22background_color%22,%22background_color%22%93,%22gcid-3d1be02c-b444-43b9-a533-f117097b4355%22:%91%22body_text_color%22%93}&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<p>Your rights, responsibilities, and protections when purchasing from Color Connection<\/p>\n<p>[\/et_pb_slide][\/et_pb_slider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;43px&#8221; custom_margin=&#8221;-27px|auto|20px|auto|false|false&#8221; custom_padding=&#8221;7px||0px||false|false&#8221; border_color_all=&#8221;gcid-primary-color&#8221; border_width_top=&#8221;1px&#8221; border_width_bottom=&#8221;1px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-primary-color%22:%91%22border_color_all%22,%22border_color_top%22,%22border_color_bottom%22%93}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;policy-mini-menu&#8221; module_class=&#8221;policy-mini-menu&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; custom_css_free_form=&#8221;\/* =========================================================||   Policy Mini Menu \u2014 Global rollover behavior||   ========================================================= *\/||||.policy-mini-menu a,||.policy-mini-menu a:visited {||  color: #111111 !important;          \/* rest *\/||  text-decoration: none !important;||  transition: color 0.2s ease;||}||||.policy-mini-menu a:hover,||.policy-mini-menu a:focus {||  color: #2F6F73 !important;          \/* hover *\/||  text-decoration: underline;||  outline: none;||}||||\/* Active \/ current page *\/||.policy-mini-menu a:active,||.policy-mini-menu .current-menu-item > a,||.policy-mini-menu .current_page_item > a,||.policy-mini-menu a%91aria-current=%22page%22%93 {||  color: #e2a560 !important;          \/* active *\/||  font-weight: 600;||}||&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div class=\"policy-mini-menu\" style=\"text-align: center;\"><strong> <a href=\"\/privacy- policy\/\">Privacy Policy<\/a> | <a href=\"\/cookie-policy\/\">Cookie Policy<\/a> | <a href=\"\/accessibility-statement\/\">Accessibility Statement<\/a> | <a href=\"\/terms-use-policy\/\">Terms of Use<\/a> | <a href=\"\/purchase-refund-policy\/\">Purchase &amp; Refund Policy<\/a> | <a href=\"\/copyright-usage-policy\/\">Copyright &amp; Usage<\/a> <\/strong><\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong data-start=\"464\" data-end=\"483\">Effective Date:<\/strong> January 2026<\/p>\n<p>This Purchase &amp; Refund Policy applies to all purchases made through the Color Connection website (\u201cColor Connection,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d). By placing an order, you agree to the terms outlined below.<\/p>\n<p>Color Connection operates from Quebec, Canada, and this policy is governed by applicable Quebec and Canadian consumer protection laws.<\/p>\n<hr data-start=\"837\" data-end=\"840\" \/>\n<p><span style=\"font-size: x-large;\"><strong>Overview of Products Offered<\/strong><\/span><\/p>\n<p>Color Connection offers both <strong data-start=\"907\" data-end=\"927\">digital products<\/strong> and <strong data-start=\"932\" data-end=\"953\">physical products<\/strong>, including but not limited to:<\/p>\n<ul data-start=\"986\" data-end=\"1216\">\n<li data-start=\"986\" data-end=\"1039\">Digital coloring pages and downloadable PDF files<\/li>\n<li data-start=\"1040\" data-end=\"1089\">Digital affirmation sets and companion guides<\/li>\n<li data-start=\"1090\" data-end=\"1147\">Physical printed coloring books and related materials<\/li>\n<li data-start=\"1148\" data-end=\"1216\">Bundled products containing both digital and physical components<\/li>\n<\/ul>\n<p>Each product listing clearly identifies whether the item is <strong data-start=\"1278\" data-end=\"1289\">digital<\/strong>, <strong data-start=\"1291\" data-end=\"1303\">physical<\/strong>, or <strong data-start=\"1308\" data-end=\"1317\">mixed<\/strong>.<\/p>\n<hr data-start=\"1320\" data-end=\"1323\" \/>\n<p><span style=\"font-size: x-large;\"><strong>Pricing, Currency, and Taxes<\/strong><\/span><\/p>\n<ul data-start=\"1361\" data-end=\"1643\">\n<li data-start=\"1361\" data-end=\"1441\">All prices are listed in <strong data-start=\"1388\" data-end=\"1414\">Canadian dollars (CAD)<\/strong> unless otherwise stated.<\/li>\n<li data-start=\"1442\" data-end=\"1545\">Applicable taxes, including <strong data-start=\"1472\" data-end=\"1491\">GST\/HST and QST<\/strong>, are calculated at checkout based on your location.<\/li>\n<li data-start=\"1546\" data-end=\"1643\">Prices are subject to change without notice, but changes will not affect orders already placed.<\/li>\n<\/ul>\n<hr data-start=\"1645\" data-end=\"1648\" \/>\n<p><span style=\"font-size: x-large;\"><strong>Digital Products &amp; Downloads<\/strong><\/span><\/p>\n<p><span style=\"font-size: large;\"><strong>Delivery of Digital Products<\/strong><\/span><\/p>\n<ul data-start=\"1723\" data-end=\"1940\">\n<li data-start=\"1723\" data-end=\"1848\">Digital products are delivered electronically via download link, email, or secure access page after payment confirmation.<\/li>\n<li data-start=\"1849\" data-end=\"1940\">You are responsible for ensuring that the email address provided at checkout is accurate.<\/li>\n<\/ul>\n<p><span style=\"font-size: large;\"><strong>Access Issues<\/strong><\/span><\/p>\n<p>If you experience difficulty accessing or downloading a digital product, please contact us within <strong data-start=\"2062\" data-end=\"2084\">7 days of purchase<\/strong>. We will make reasonable efforts to provide access or resolve technical issues.<\/p>\n<p><span style=\"font-size: large;\"><strong>Refunds for Digital Products<\/strong><\/span><\/p>\n<p>Under Quebec consumer protection standards and due to the nature of digital goods:<\/p>\n<ul data-start=\"2287\" data-end=\"2500\">\n<li data-start=\"2287\" data-end=\"2372\"><strong data-start=\"2289\" data-end=\"2370\">All digital sales are final once the download has been accessed or delivered.<\/strong><\/li>\n<li data-start=\"2373\" data-end=\"2500\">Due to the nature of digital downloads, refunds are not provided once files have been accessed or downloaded<\/li>\n<\/ul>\n<p>Exceptions may be considered if:<\/p>\n<ul data-start=\"2535\" data-end=\"2676\">\n<li data-start=\"2535\" data-end=\"2615\">The file is corrupted or unusable and we are unable to provide a replacement<\/li>\n<li data-start=\"2616\" data-end=\"2676\">The wrong digital product was delivered due to our error<\/li>\n<\/ul>\n<p>Approved exceptions will result in either a replacement file or a refund at our discretion.<\/p>\n<hr data-start=\"2771\" data-end=\"2774\" \/>\n<p><span style=\"font-size: x-large;\"><strong>Physical Products<\/strong><\/span><\/p>\n<p><span style=\"font-size: large;\"><strong>Shipping &amp; Delivery<\/strong><\/span><\/p>\n<ul data-start=\"2829\" data-end=\"3075\">\n<li data-start=\"2829\" data-end=\"2899\">Physical products are shipped to the address provided at checkout.<\/li>\n<li data-start=\"2900\" data-end=\"3019\">Shipping timelines are estimates and may vary due to carrier delays, holidays, or circumstances beyond our control.<\/li>\n<li data-start=\"3020\" data-end=\"3075\">You will receive tracking information when available.<\/li>\n<\/ul>\n<p><strong><span style=\"font-size: large;\">Shipping Fees<\/span><\/strong><\/p>\n<ul data-start=\"3099\" data-end=\"3199\">\n<li data-start=\"3099\" data-end=\"3199\">Shipping costs are calculated at checkout and are non-refundable unless otherwise required by law.<\/li>\n<\/ul>\n<hr data-start=\"3201\" data-end=\"3204\" \/>\n<p><span style=\"font-size: x-large;\"><strong>Receiving Your Order (Physical Products)<\/strong><\/span><\/p>\n<p><strong><span style=\"font-size: large;\">Inspection Upon Delivery<\/span><\/strong><\/p>\n<p>We recommend inspecting your package immediately upon receipt.<\/p>\n<p>If your order arrives:<\/p>\n<ul data-start=\"3374\" data-end=\"3428\">\n<li data-start=\"3374\" data-end=\"3385\">Damaged<\/li>\n<li data-start=\"3386\" data-end=\"3399\">Defective<\/li>\n<li data-start=\"3400\" data-end=\"3413\">Incorrect<\/li>\n<li data-start=\"3414\" data-end=\"3428\">Incomplete<\/li>\n<\/ul>\n<p>Please contact us within <strong data-start=\"3455\" data-end=\"3477\">7 days of delivery<\/strong>, including:<\/p>\n<ul data-start=\"3490\" data-end=\"3603\">\n<li data-start=\"3490\" data-end=\"3511\">Your order number<\/li>\n<li data-start=\"3512\" data-end=\"3542\">A description of the issue<\/li>\n<li data-start=\"3543\" data-end=\"3603\">Clear photos of the product and packaging, if applicable<\/li>\n<\/ul>\n<p>Failure to notify us within this timeframe may affect eligibility for replacement or refund.<\/p>\n<hr data-start=\"3699\" data-end=\"3702\" \/>\n<p><strong><span style=\"font-size: x-large;\">Returns &amp; Refunds for Physical Products<\/span><\/strong><\/p>\n<p><span style=\"font-size: large;\"><strong>Eligibility for Returns<\/strong><\/span><\/p>\n<p>Physical products may be eligible for return if:<\/p>\n<ul data-start=\"3832\" data-end=\"3976\">\n<li data-start=\"3832\" data-end=\"3877\">They are unused and in original condition<\/li>\n<li data-start=\"3878\" data-end=\"3921\">They are returned in original packaging<\/li>\n<li data-start=\"3922\" data-end=\"3976\">The return request is approved by Color Connection<\/li>\n<\/ul>\n<p>Custom, personalized, or print-on-demand items may not be eligible for return unless defective.<\/p>\n<p><span style=\"font-size: large;\"><strong>Return Authorization<\/strong><\/span><\/p>\n<p>Returns must be approved before shipping items back. Unauthorized returns may not be accepted.<\/p>\n<p><span style=\"font-size: large;\"><strong>Return Shipping<\/strong><\/span><\/p>\n<ul data-start=\"4224\" data-end=\"4391\">\n<li data-start=\"4224\" data-end=\"4341\">Customers are responsible for return shipping costs unless the return is due to our error or a defective product.<\/li>\n<li data-start=\"4342\" data-end=\"4391\">We recommend using a trackable shipping method.<\/li>\n<\/ul>\n<p><strong><span style=\"font-size: large;\">Refund Processing<\/span><\/strong><\/p>\n<p>Once an approved return is received and inspected:<\/p>\n<ul data-start=\"4470\" data-end=\"4624\">\n<li data-start=\"4470\" data-end=\"4527\">Refunds will be issued to the original payment method<\/li>\n<li data-start=\"4528\" data-end=\"4624\">Processing time is typically <strong data-start=\"4559\" data-end=\"4581\">5\u201310 business days<\/strong>, depending on your financial institution<\/li>\n<\/ul>\n<p>Original shipping fees are non-refundable unless required by law.<\/p>\n<hr data-start=\"4693\" data-end=\"4696\" \/>\n<p><span style=\"font-size: x-large;\"><strong>Bundled Products (Digital + Physical)<\/strong><\/span><\/p>\n<p>If a purchase includes both digital and physical components:<\/p>\n<ul data-start=\"4804\" data-end=\"4934\">\n<li data-start=\"4804\" data-end=\"4864\">The <strong data-start=\"4810\" data-end=\"4862\">digital portion is non-refundable once delivered<\/strong><\/li>\n<li data-start=\"4865\" data-end=\"4934\">Refunds, if approved, apply only to the eligible physical portion<\/li>\n<\/ul>\n<hr data-start=\"4936\" data-end=\"4939\" \/>\n<p><span style=\"font-size: x-large;\"><strong>Cancellations<\/strong><\/span><\/p>\n<ul data-start=\"4962\" data-end=\"5140\">\n<li data-start=\"4962\" data-end=\"5045\">Orders for <strong data-start=\"4975\" data-end=\"4995\">digital products<\/strong> cannot be cancelled once delivery has occurred.<\/li>\n<li data-start=\"5046\" data-end=\"5140\">Physical orders may be cancelled only if they have not yet entered production or shipment.<\/li>\n<\/ul>\n<p>Please contact us as soon as possible if you need to request a cancellation.<\/p>\n<hr data-start=\"5220\" data-end=\"5223\" \/>\n<p><strong><span style=\"font-size: x-large;\">Quebec Consumer Protection Notice<\/span><\/strong><\/p>\n<p>Nothing in this policy limits your rights under the <strong data-start=\"5318\" data-end=\"5352\">Quebec Consumer Protection Act<\/strong> or applicable Canadian laws.<\/p>\n<p>If a product is defective, unfit for its intended purpose, or does not match its description, you may have additional rights beyond this policy.<\/p>\n<hr data-start=\"5529\" data-end=\"5532\" \/>\n<p><span style=\"font-size: x-large;\"><strong>Chargebacks &amp; Disputes<\/strong><\/span><\/p>\n<p>We encourage customers to contact us directly before initiating a chargeback or payment dispute. Many issues can be resolved quickly through communication.<\/p>\n<p>Unresolved disputes may result in suspension of access to digital products.<\/p>\n<hr data-start=\"5799\" data-end=\"5802\" \/>\n<p><span style=\"font-size: x-large;\"><strong>Changes to This Policy<\/strong><\/span><\/p>\n<p>We reserve the right to update or modify this Purchase &amp; Refund Policy at any time. Changes will be posted on this page with an updated effective date.<\/p>\n<hr data-start=\"5988\" data-end=\"5991\" \/>\n<p><span style=\"font-size: x-large;\"><strong>Contact Information<\/strong><\/span><\/p>\n<p>For questions regarding purchases, refunds, or returns, please contact:<\/p>\n<p><strong data-start=\"6094\" data-end=\"6114\">Color Connection<\/strong><br data-start=\"6114\" data-end=\"6117\" \/>Email: [Insert Contact Email]<br data-start=\"6146\" data-end=\"6149\" \/>Website: <a data-start=\"6158\" data-end=\"6184\" rel=\"noopener\" target=\"_new\" class=\"decorated-link\" href=\"https:\/\/colorconnection.ca\">https:\/\/colorconnection.ca<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;gcid-1b6e1644-a52a-479b-af09-e2e86f415f36&#8243; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;gcid-1b6e1644-a52a-479b-af09-e2e86f415f36&#8243; global_colors_info=&#8221;{%22gcid-1b6e1644-a52a-479b-af09-e2e86f415f36%22:%91%22border_color_top%22,%22border_color_bottom%22%93}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/colorconnection.ca\/wp-content\/uploads\/2026\/01\/wcag-2.2.webp&#8221; title_text=&#8221;wcag-2.2.webp&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;gcid-primary-color&#8221; text_orientation=&#8221;center&#8221; min_height=&#8221;11.6px&#8221; custom_margin=&#8221;-19px||-43px||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{%22gcid-secondary-color%22:%91%22link_text_color%22%93,%22gcid-primary-color%22:%91%22quote_text_color%22,%22header_text_color%22%93}&#8221;]<\/p>\n<p data-start=\"901\" data-end=\"1096\" style=\"text-align: left;\">Color Connection is designed with accessibility in mind and aims to align with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA where reasonably possible.<\/p>\n<p data-start=\"1103\" data-end=\"1265\" style=\"text-align: left;\">If you experience any difficulty accessing content or would like information provided in an alternative format, please contact us and we will do our best to help.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;132px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Accessibility Help &#038; Common Questions&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;|||||||gcid-1b6e1644-a52a-479b-af09-e2e86f415f36|&#8221; title_text_align=&#8221;center&#8221; custom_margin=&#8221;||8px|||&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;gcid-1b6e1644-a52a-479b-af09-e2e86f415f36&#8243; global_colors_info=&#8221;{%22gcid-1b6e1644-a52a-479b-af09-e2e86f415f36%22:%91%22border_color_bottom%22%93}&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">What to expect when you purchase, download, receive, or return a Color Connection product.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;Are digital downloads refundable?&#8221; icon_color=&#8221;gcid-primary-color&#8221; open_icon_color=&#8221;gcid-1b6e1644-a52a-479b-af09-e2e86f415f36&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;gcid-primary-color&#8221; title_font=&#8221;&#8211;et_global_body_font|700|||||||&#8221; title_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;0px||25px||false|false&#8221; custom_padding=&#8221;0px||20px||false|false&#8221; border_color_all=&#8221;gcid-1b6e1644-a52a-479b-af09-e2e86f415f36&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-secondary-color%22:%91%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22open_icon_color%22%93,%22gcid-heading-color%22:%91%22title_text_color%22%93,%22gcid-1b6e1644-a52a-479b-af09-e2e86f415f36%22:%91%22open_icon_color%22,%22border_color_all%22%93,%22gcid-primary-color%22:%91%22icon_color%22,%22title_text_color%22%93}&#8221;]<\/p>\n<p>No. Due to the nature of digital products, <strong data-start=\"512\" data-end=\"574\">all digital downloads are final once accessed or delivered<\/strong>. This includes PDFs, downloadable coloring pages, and digital companion guides.<br data-start=\"654\" data-end=\"657\" \/>If a file is corrupted or you cannot access it due to a technical issue on our end, we will provide a replacement or resolution.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What should I do if I can\u2019t access my digital purchase?&#8221; icon_color=&#8221;gcid-primary-color&#8221; open_icon_color=&#8221;gcid-1b6e1644-a52a-479b-af09-e2e86f415f36&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;gcid-primary-color&#8221; title_font=&#8221;&#8211;et_global_body_font|700|||||||&#8221; title_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;0px||25px||false|false&#8221; custom_padding=&#8221;0px||20px||false|false&#8221; border_color_all=&#8221;gcid-1b6e1644-a52a-479b-af09-e2e86f415f36&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-secondary-color%22:%91%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22open_icon_color%22%93,%22gcid-heading-color%22:%91%22title_text_color%22%93,%22gcid-1b6e1644-a52a-479b-af09-e2e86f415f36%22:%91%22open_icon_color%22,%22border_color_all%22%93,%22gcid-primary-color%22:%91%22icon_color%22,%22title_text_color%22%93}&#8221;]<\/p>\n<p>Please contact us within <strong data-start=\"880\" data-end=\"902\">7 days of purchase<\/strong> with your order number and the email used at checkout. We will help restore access or resend the download link.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I return a physical product?&#8221; icon_color=&#8221;gcid-primary-color&#8221; open_icon_color=&#8221;gcid-1b6e1644-a52a-479b-af09-e2e86f415f36&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;gcid-primary-color&#8221; title_font=&#8221;&#8211;et_global_body_font|700|||||||&#8221; title_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;0px||25px||false|false&#8221; custom_padding=&#8221;0px||20px||false|false&#8221; border_color_all=&#8221;gcid-1b6e1644-a52a-479b-af09-e2e86f415f36&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-secondary-color%22:%91%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22open_icon_color%22%93,%22gcid-heading-color%22:%91%22title_text_color%22%93,%22gcid-1b6e1644-a52a-479b-af09-e2e86f415f36%22:%91%22open_icon_color%22,%22border_color_all%22%93,%22gcid-primary-color%22:%91%22icon_color%22,%22title_text_color%22%93}&#8221;]<\/p>\n<p data-start=\"1061\" data-end=\"1318\">Physical products may be eligible for return <strong data-start=\"1106\" data-end=\"1137\">only if approved in advance<\/strong> and if they are unused, in original condition, and returned in original packaging.<br data-start=\"1220\" data-end=\"1223\" \/>Some items, including print-on-demand or custom products, may not be eligible unless defective.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What if my physical order arrives damaged or incorrect?&#8221; icon_color=&#8221;gcid-primary-color&#8221; open_icon_color=&#8221;gcid-1b6e1644-a52a-479b-af09-e2e86f415f36&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;gcid-primary-color&#8221; title_font=&#8221;&#8211;et_global_body_font|700|||||||&#8221; title_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;0px||25px||false|false&#8221; custom_padding=&#8221;0px||20px||false|false&#8221; border_color_all=&#8221;gcid-1b6e1644-a52a-479b-af09-e2e86f415f36&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-secondary-color%22:%91%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22open_icon_color%22%93,%22gcid-heading-color%22:%91%22title_text_color%22%93,%22gcid-1b6e1644-a52a-479b-af09-e2e86f415f36%22:%91%22open_icon_color%22,%22border_color_all%22%93,%22gcid-primary-color%22:%91%22icon_color%22,%22title_text_color%22%93}&#8221;]<\/p>\n<p data-start=\"1061\" data-end=\"1318\">If your order arrives damaged, defective, or incorrect, please contact us within <strong data-start=\"1469\" data-end=\"1491\">7 days of delivery<\/strong> and include photos of the item and packaging.<br data-start=\"1537\" data-end=\"1540\" \/>If the issue is confirmed, we will arrange a replacement or refund as appropriate.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Who pays for return shipping?&#8221; icon_color=&#8221;gcid-primary-color&#8221; open_icon_color=&#8221;gcid-1b6e1644-a52a-479b-af09-e2e86f415f36&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;gcid-primary-color&#8221; title_font=&#8221;&#8211;et_global_body_font|700|||||||&#8221; title_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;0px||25px||false|false&#8221; custom_padding=&#8221;0px||20px||false|false&#8221; border_color_all=&#8221;gcid-1b6e1644-a52a-479b-af09-e2e86f415f36&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-secondary-color%22:%91%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22open_icon_color%22%93,%22gcid-heading-color%22:%91%22title_text_color%22%93,%22gcid-1b6e1644-a52a-479b-af09-e2e86f415f36%22:%91%22open_icon_color%22,%22border_color_all%22%93,%22gcid-primary-color%22:%91%22icon_color%22,%22title_text_color%22%93}&#8221;]<\/p>\n<p data-start=\"1666\" data-end=\"1867\">Return shipping costs are the responsibility of the customer <strong data-start=\"1727\" data-end=\"1791\">unless the return is due to our error or a defective product<\/strong>.<br data-start=\"1792\" data-end=\"1795\" \/>We recommend using a trackable shipping method for all approved returns.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I get a refund on a bundled product (digital + physical)?&#8221; icon_color=&#8221;gcid-primary-color&#8221; open_icon_color=&#8221;gcid-1b6e1644-a52a-479b-af09-e2e86f415f36&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;gcid-primary-color&#8221; title_font=&#8221;&#8211;et_global_body_font|700|||||||&#8221; title_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;0px||25px||false|false&#8221; custom_padding=&#8221;0px||20px||false|false&#8221; border_color_all=&#8221;gcid-1b6e1644-a52a-479b-af09-e2e86f415f36&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-secondary-color%22:%91%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22open_icon_color%22%93,%22gcid-heading-color%22:%91%22title_text_color%22%93,%22gcid-1b6e1644-a52a-479b-af09-e2e86f415f36%22:%91%22open_icon_color%22,%22border_color_all%22%93,%22gcid-primary-color%22:%91%22icon_color%22,%22title_text_color%22%93}&#8221;]<\/p>\n<ul data-start=\"2189\" data-end=\"2344\">\n<li data-start=\"2189\" data-end=\"2246\">\n<p data-start=\"2191\" data-end=\"2246\"><strong data-start=\"2191\" data-end=\"2209\">Digital orders<\/strong> cannot be cancelled once delivered<\/p>\n<\/li>\n<li data-start=\"2247\" data-end=\"2344\">\n<p data-start=\"2249\" data-end=\"2344\"><strong data-start=\"2249\" data-end=\"2268\">Physical orders<\/strong> may be cancelled only if they have not yet entered production or shipment<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2346\" data-end=\"2422\">Please contact us as soon as possible if you need to request a cancellation.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What rights do I have under Quebec consumer protection laws?&#8221; icon_color=&#8221;gcid-primary-color&#8221; open_icon_color=&#8221;gcid-1b6e1644-a52a-479b-af09-e2e86f415f36&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;gcid-primary-color&#8221; title_font=&#8221;&#8211;et_global_body_font|700|||||||&#8221; title_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;0px||25px||false|false&#8221; custom_padding=&#8221;0px||20px||false|false&#8221; border_color_all=&#8221;gcid-1b6e1644-a52a-479b-af09-e2e86f415f36&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-secondary-color%22:%91%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22icon_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22open_icon_color%22,%22link_text_color%22,%22body_link_text_color%22,%22open_icon_color%22%93,%22gcid-heading-color%22:%91%22title_text_color%22%93,%22gcid-1b6e1644-a52a-479b-af09-e2e86f415f36%22:%91%22open_icon_color%22,%22border_color_all%22%93,%22gcid-primary-color%22:%91%22icon_color%22,%22title_text_color%22%93}&#8221;]<\/p>\n<ul data-start=\"2189\" data-end=\"2344\">\n<li data-start=\"2189\" data-end=\"2246\">\n<p data-start=\"2191\" data-end=\"2246\">As a Quebec-based business, Color Connection complies with the <a href=\"https:\/\/www.legisquebec.gouv.qc.ca\/en\/document\/cs\/P-40.1\" target=\"_blank\" rel=\"noopener\"><strong data-start=\"2560\" data-end=\"2594\">Quebec Consumer Protection Act<\/strong><\/a>.<br data-start=\"2595\" data-end=\"2598\" \/>Nothing in our policy limits your legal rights if a product is defective, unfit for its intended purpose, or does not match its description.<\/p>\n<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transparent purchasing, digital access, and fair refund practices\u2014clearly explainedWhat to expect when you purchase, download, receive, or return a Color Connection productYour rights, responsibilities, and protections when purchasing from Color Connection Privacy Policy | Cookie Policy | Accessibility Statement | Terms of Use | Purchase &amp; Refund Policy | Copyright &amp; Usage Effective Date: January [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-572","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Purchase-Refund-Policy - Color Connection<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/colorconnection.ca\/fr\/politique-de-remboursement-des-achats\/\" \/>\n<meta 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